Privacy Policy

Last updated: 10 December 2025
Welcome to Kedia Pipes (“we”, “us”, “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.

1. Information We Collect
We may collect the following categories of personal information:

Contact information: name, phone number, email address, postal address.
Transactional data: order details, billing and delivery information, invoice and payment confirmation.
Technical data: IP address, device and browser information, cookies and usage data from our website and apps.
Communications: messages and inquiries you send to us (including WhatsApp messages), feedback, and support requests.
2. How We Use Your Information
We use your information to:

Provide and manage products, services and orders.
Respond to your inquiries and provide customer support.
Send administrative messages such as order confirmations and delivery updates.
Send marketing communications (with your consent or where permitted by law).
Improve our website, services, and product offerings.
3. Legal Basis for Processing
When required by applicable law, we will process personal data only where we have a legal basis — for example, to fulfil a contract with you, to comply with legal obligations, to protect our legitimate business interests, or with your consent.

4. Sharing and Disclosure
We do not sell personal information. We may share your personal information with:

Service providers such as payment processors, delivery partners and hosting providers.
Third-party WhatsApp Business API providers and communication partners.
Law enforcement or regulators when required by law.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information. However, no method of transmission or electronic storage is completely secure.

6. Data Retention
We retain personal data as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, or to resolve disputes.

7. Your Rights
You may have the right to access, correct, update, or delete your personal information. You may also have rights to restrict or object to certain processing and to withdraw consent where processing is based on consent.

8. WhatsApp Communication
By contacting us on WhatsApp you consent to receive service messages, order updates, and promotional messages from Kedia Pipes. Message frequency varies. You can opt out of marketing messages by replying STOP or contacting us directly.

9. Cookies
We use cookies and similar tracking technologies to operate the website and improve user experience. You can manage cookie preferences in your browser.

10. Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date.

11. Contact Us
For questions or requests regarding this policy, contact:

Kedia Pipes
Email: info@kediapipes.com
Phone: +919147123649